Shipping policy

SHIPPING POLICY

Our goal is to make the shopping experience for your exclusive items simple, efficient and easy and our promise is to ensure your total satisfaction. Claims for shipping damage are rare, but they do happen. In the event of shipping damage, we will quickly replace or repair the damage to your satisfaction. If you need to return an item to us, please refer to our Cancellation and Refund Policy.

SHIPPING COSTS

Shipping costs are applied in different ranges, depending on weight and destination. Free shipping on special items.

VISIBLE LOSS OR DAMAGE

Any external evidence of loss or damage occurring during transit is considered visible loss or damage and must be noted on the delivery receipt and signed by the carrier's agent (driver).

HIDDEN LOSS OR DAMAGE

Any damage occurring during transit that was not visible at the time of delivery is considered to be hidden loss or damage. Due to rough handling during transit, it is possible to damage the contents of the boxes without damaging the boxes themselves. If such a situation occurs, it is important to contact us immediately for instructions on how to handle the claim. If a complaint has to be made, it is important to keep the packaging in which the damaged goods arrived. You should open all boxes received and inspect the goods for hidden damage within 24 hours of delivery.

The driver will most likely not be able to wait while you open the boxes. If that is the case, please note, "Possible hidden damage" on the delivery receipt.

RECEIPT OF YOUR SHIPMENT

When you receive your shipment it is important to do the following:

Your shipment may be in several individual boxes placed on a single pallet. The pallet will have to be separated to be unloaded. Your item can be shipped with lift service with a scheduled delivery appointment. The driver will remove your item from the truck.

Check the shipment for any visible damage to the containers. If the boxes are dented, crushed, scratched, punctured or cut, it is very important to mark it on the delivery note. If there is a possibility of damage, it may be necessary to open the boxes and mark the actual damage on the bill of lading. It is important to be specific.

Boxes that have been dropped may not show obvious signs of external damage. You may wish to open these specific boxes before the driver leaves to ensure that the contents do not have hidden damage. The driver may refuse to give you time to open specific boxes. If this is the case, please note, "Possible hidden damage" on the delivery receipt. Open the boxes as soon as possible, but no later than 24 hours after delivery, to inspect the damage.

REFUSE A FREIGHT SHIPMENT AND FREIGHT FORWARDER'S FEES

If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Please call our service department at +34 691 013 880 before rejecting any shipment.

Additional charges:

Please note that additional costs incurred by the carrier, such as re-delivery, are the responsibility of the customer, unless otherwise stated in your order. If you request additional services and bill them to us, all such fees will be re-billed to your credit card. If the carrier is unable to deliver the shipment due to problems contacting you or making delivery appointments, the carrier may charge you for storage costs. In such cases, all storage fees are the responsibility of the customer and will be billed to your credit card.

For countries and regions located outside the European Customs Union when entering the border of your country, your order may be subject to customs duties (taxes, tariffs, processing fees, brokerage fees, etc.), payment of which will be the responsibility of the recipient of the order. We do not interfere with the control of these costs, taxes, duties, etc. For this reason, we recommend that you contact the relevant local agencies or the local customs department to receive detailed information before placing your order. In case of refusing the reception of the package or not responding to the courier company, the company does not assume the return shipping costs, customs taxes, the costs of abolishing the package, etc. In addition, the shipment is paid when the order is paid and according to the rate that was generated when the order was placed. However, we reserve the right to charge additional fees if shipping to your area has increased during the order processing period and its cost is higher than accepted standards. In this case, we will contact you before sending your order to discuss the situation, and accept the modifications or cancel the order.

RETURN OF A DEFECTIVE PRODUCT

A defective product is one that cannot satisfy its functional qualities due to a substantial defect. If you receive a defective product or observe any anomaly, you must send a complaint to BHIOWE's e-mail address within 24 hours of delivery, describing the defect and attaching a photograph of the product. For any subsequent consultation, the BHIOWE company does not assume responsibility for defects made by the courier service and defects caused by the misuse of the product.


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